SysMaster is an application performance management(APM) solution
which manages extensive areas related with application performance.
APM helps systems operate stably by monitoring the state of
applications in real time. *APM - Application Performance Management

LG Display: Enterprise-Class System for Seamless Service Processing

Overview

Construct an integrated management system for seamless processing of enterprise services by integrating with the application monitoring system of a Tibco R/V based MES system as well as SMS and NMS solutions.

Project Results

LG Display adopted SysMaster for the construction of an integrated monitoring solution so as to detect error symptoms in advance and identify causes of the errors. It also utilized the existing infrastructure in developing an integrated system monitoring environment that includes an integrated monitoring view, BSM (Business Service Management), error impacts, and an integrated repository.

Applied solutions

SysMaster
Construction Information
- Secured the foundation of application performance goal guideline, performance KPI establishment, and performance lifecycle management
- Constructed knowledge base for detecting causes of errors and action plans for performance evaluation and business impact analysis.
- Collected screen usage count through construction of integrated repository.
- Improved customer satisfaction by rapidly handling performance/error issues.

POSCO Enterprise-Class APM System

Overview

Implemented a SysMaster monitoring platform to monitor and manage POSCO's enterprise system, which is distributed over several locations throughout South Korea. Development of this platform involved setting up integrated monitoring of distributed application servers, creating a business-oriented monitoring dashboard, and developing an analysis platform to optimize business service management (BSM).

Project Results

Improved customer service satisfaction by detecting errors early and handling them quickly. This can be done by enhancing real-time monitoring and detecting failure by monitoring in the BSM (Business Service Management) and infrastructure perspective.

Applied solutions

SysMaster
Construction Information
- Detects signals during monitoring and occurrences of abnormalities based on the 13 mega processes by using the success rate, average response time, and usage as key factors.
- To identify the business impact of the signal, provides 280 business tasks in the BSM perspective, application performance, system performance and container linkage analysis.
- Total screen counts, usage counts, success rates, response times, and service level agreement (SLA) information for the 13 mega processes, 280 businesses, and screens are monitored for analyzing transaction usage.

SK Telecom Monitoring System for Telecom NGM System

Overview

Construct a web-based customer booking service with a goal of leading a new trend in booking and maximizing profits. Ensures reliability and high performance in accomodating high user traffic during peak periods and expected increase in user traffic.

Project Results

Constructed a system which monitors the business process status in real-time by sampling branches throughout Korea and constructed an APM that was customized from the managers’ perspective such as hourly user status and failure status.

Applied solutions

SysMaster
Construction Information
- Implemented a SysMaster monitoring platform for managing their next-generation systems. This was the largest scale monitoring platform implemented in South Korea.
- Real-Time Monitoring of U.Key Systems
  
  · Monitored Systems (U.Key): 4 web servers, 3 WASs, and 9 databases
  
  · Monitored Architecture: WebtoB, Tmax, JEUS, Oracle
  
  · Throughtput: 60 million transactions, 2000 TPS
- Real-Time Monitoring of OSS Systems
  
  · Monitored Systems (OSS) : 8 PT Servers, 4 application servers, 4 database servers, a total of 16 systems
  
  · Monitored Architecture: iPlanet, WebLogic, Oracle, Altibase
  
  · Throughput: 90 million transactions, 3000 TPS